Privacy Policy

This policy explains what ConnectCraft AI & Automation Solutions (“ConnectCraft AI,” “we,” “us”) collects when you use connectcraftai.com, book a call, text or call us, or become a client, and what we do with it. ConnectCraft AI is run by Sarah Nayes in Eau Claire, Wisconsin. Questions: sarah@connectcraftai.com or (715) 382-9861.

What we collect

• Information you give us: your name, email, phone number, business name, and anything you type into a booking form, contact form, text, email, or call.
• Client business information: if you hire us, the details needed to build your system, such as your services, prices, hours, logo, review link, calendar access, and website content.
• Call and message records: when you call or text a line we operate, including an AI receptionist line, we may keep the phone number, time, recording, transcript, and message content.
• Website data: basic technical data such as browser type, pages visited, and approximate location, collected through cookies or similar tools used by our scheduling and analytics providers.

How we use it

• To schedule and hold calls, reply to you, and deliver the services you ask for.
• To send appointment reminders, follow-ups, and other messages you agreed to receive.
• To build, test, and improve the AI systems we set up for clients.
• To keep records for billing, legal, and security reasons.

Text messages (SMS)

If you give us your mobile number and agree to receive texts, ConnectCraft AI may text you about appointments, follow-ups, and, only if you separately opt in, offers and tips. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, and HELP for help, or contact us at (715) 382-9861 or sarah@connectcraftai.com. Agreeing to texts is never a condition of buying anything.

We do not sell, rent, or share your mobile number or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the providers that deliver messages on our behalf (such as our messaging platform and phone carriers), and only to send the messages you asked for.

AI calls and messages

Some phone lines and chats we run for ourselves and for clients are answered by an AI assistant. Calls and chats may be recorded and transcribed so the assistant can respond and so the business can review the conversation. If you’d rather speak with a person, say so and the conversation will be handed off.

Who we share it with

We share information only with the service providers that help us run the business, such as our CRM and scheduling platform (GoHighLevel / LeadConnector), phone and messaging carriers, payment processors, email providers, and the AI providers that power the assistants we build. They may only use it to provide their service to us. We may also share information if the law requires it, or to protect our rights or someone’s safety. We do not sell personal information.

Client data

When we build a system for a client, the information that client’s own customers provide (for example, a caller’s name and number) belongs to the client. We process it on the client’s behalf to run their system and don’t use it for our own marketing.

How long we keep it

We keep information as long as we need it for the purposes above, for as long as you’re a client, or as long as the law requires. You can ask us to delete your information at any time, and we will unless we’re required to keep it.

Your choices

• Reply STOP to any text to stop texts.
• Use the unsubscribe link in any marketing email.
• Email us to see, correct, or delete the information we have about you.

Security

We use reasonable safeguards, including access controls and the security features of our platforms. No system is perfectly secure, so we can’t promise absolute security.

Children

Our services are for businesses and adults. We don’t knowingly collect information from children under 13.

Changes

If we change this policy, we’ll update the date at the top of this page.

Your privacy rights

Depending on where you live, you may have the right to know what personal information we hold about you, to get a copy, to correct it, and to ask us to delete it. We do not sell or share your personal information for cross-context advertising. To make a request, email sarah@connectcraftai.com. We’ll confirm your identity before acting on it, and we won’t treat you differently for asking.

Call recordings

Calls to lines we run may be recorded and transcribed. We set up our AI assistants to tell callers at the start of the call that they are speaking with an AI assistant and that the call may be recorded. We keep recordings and transcripts only as long as needed to provide the service, typically no longer than 12 months, unless a client or the law requires longer.

Booked Out app

When you sign in to the Booked Out app, we receive your name and email from the checkout. The writing samples and answers you type are processed by our AI provider to create your captions. Please don’t enter customers’ personal or payment details. Your saved posts and voice settings belong to your account.

Cookies

Our scheduling and analytics tools may use cookies to remember your session and measure visits. You can block or delete cookies in your browser settings.

Contact

ConnectCraft AI & Automation Solutions · Eau Claire, Wisconsin · sarah@connectcraftai.com · (715) 382-9861