PRIVACY POLICY (Short Version)

Last Updated: May 28, 2024

This Privacy Policy explains how Connectcraft Solutions (DBA Connectcraft AI) (“we,” “us,” “our”) collects, uses, and protects your information when you visit connectcraftai.com or use our services.

If you have questions, contact: [email protected]

1) Information We Collect

We may collect:

Contact information: name, email, phone number (if provided)

Scheduling/service details: information you submit through forms or bookings

Payment information: payments are processed by third-party processors (e.g., Stripe); we do not store full payment card details

Technical data: IP address, device/browser data, and basic usage data (for security and site performance)

2) How We Use Your Information

We use your information to:

Provide services, respond to inquiries, and deliver requested information

Schedule appointments and send service-related updates

Send SMS messages only if you opt in

Improve our website and services

Prevent fraud and comply with legal obligations

3) SMS / Mobile Messaging Privacy (Important)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This includes phone numbers, SMS opt-in data, and text messaging consent.

4) When We Share Information

We may share personal information only with:

Service providers that help us operate our business (e.g., website hosting, scheduling tools, CRM/automation platforms, communications tools, analytics, and payment processors). They may only use information to perform services for us.

Legal/safety reasons (to comply with law or protect rights and safety)

Business transfers (if we are involved in a merger, acquisition, or sale)

We do not sell your personal information.

5) Cookies & Analytics

We may use cookies or similar technologies for site functionality, security, and basic analytics. You can control cookies through your browser settings.

6) Data Retention

We keep information only as long as needed to provide services, meet legal obligations, and resolve disputes.

7) Security

We use reasonable safeguards to protect your information. No system is 100% secure.

8) Children’s Privacy

Our services are not intended for children under 18, and we do not knowingly collect information from minors.

9) Your Choices & Rights

You may request access, correction, or deletion of your information by emailing [email protected].
You can opt out of SMS at any time by replying STOP.

10) Contact Us

Connectcraft Solutions (DBA Connectcraft AI)
504 Washington St
Eau Claire, WI 54701
United States
Email: [email protected]